Q: How does custom engraving work?
A: Select your desired product and enter the exact text you want engraved or upload your artwork. Please double-check all spelling, punctuation, and details before submitting—we engrave exactly what you provide. We do not send proofs for approval. If we encounter any issues that affect the feasibility or readability of the engraving, we’ll contact you before proceeding. Once engraved, items are final sale.

Q: Can I change or cancel my order once it’s been submitted?
A: Because we begin processing orders right away, we’re unable to change items, update shipping addresses, or cancel an order after submission. If you believe you need a change, please contact us as soon as possible and we’ll do our best to help.

Please note that engraved products are final sale and cannot be changed or canceled once the order is placed. If your order includes both engraved and non-engraved items, only the non-engraved items may be eligible for adjustments.

We reserve the right to refuse returns that do not meet our return conditions or that show signs of wear, use, or damage not caused by us.

Q: Do I need an account to place an order?
A: You don’t need to create an account to check out, but doing so makes it faster to check your order status, reuse shipping info, and receive special offers.

Q: What’s your return policy for custom engraved items?
A: Because each piece is customized for you, engraved items are considered final sale and cannot be returned or exchanged unless there is a manufacturing defect or error on our part. Please inspect your item carefully upon arrival.

Q: What if I received the wrong item or there's a defect?
A: Please contact us within 3 days of delivery with your order number and photos of the issue. We will evaluate whether a replacement or repair is appropriate.

Q: Do you ship internationally?
A: Currently, we do / do not ship outside the United States

NON-CUSTOM ITEMS

For eligible non-custom items (for example, accessories or non-personalized products we may offer):

Items may be returned for a refund to your original form of payment within 15 days of delivery.

Items must be:

• unused and unworn,
• in their original condition, and
• in the original packaging (including any tags, boxes, or inserts). 

We reserve the right to refuse returns that do not meet these conditions or that show signs of wear, use, or damage not caused by us.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other methods (as applicable). Note: Only one payment method per order.

Q: Can I use more than one discount or promo code at checkout?
A: At this time, only one discount or promo code may be applied per order.

Q: How long will it take to receive my order?
A: Standard processing time for custom engraved items is typically 1 – 2 business days after order placement.

Shipping then depends on the selected shipping method.
Example: Orders placed Monday – Friday before noon CST may begin processing that same day.

Q: What shipping options are available?
A: We offer:

• Standard Shipping (2-5 business days)

We offer free shipping on orders of $45 or more. Standard shipping rates for orders under $45 are automatically calculated at checkout based on your delivery address.