Q: Do I need an account to place an order?
A: You don’t need to create an account to check out, but doing so makes it faster to check your order status, reuse shipping info, and receive special offers.

Q: Can I change or cancel my order once it’s been submitted?
A: Because we begin processing orders right away, we’re unable to change items, update shipping addresses, or cancel an order after submission. If you believe you need a change, please contact us ASAP and we’ll do our best to help.

Q: How does custom engraving work?
A: Choose your desired product, enter the engraving text or upload your artwork. we’ll engrave and ship your item. We’ll contact you if there are any issues with readability or feasibility of the design.

Q: Can you engrave logos, QR codes or very small text?
A: Yes—depending on the size and surface of the item. We’ll review your artwork and let you know if the design needs adjustments for clarity or technical compatibility.

Q: How long will it take to receive my order?
A: Standard processing time for custom engraved items is typically 1 – 3 business days after proof approval (or order placement if no proof is required). Shipping then depends on the selected shipping method.
Example: Orders placed Monday – Friday before noon CST may begin processing that same day.

Q: What shipping options are available?
A: We offer:

• Standard Shipping (2-5 business days)

Q: Do you ship internationally?
A: Currently, we do not ship outside the United States.

Q: What’s your return policy for custom engraved items?
A: Because each piece is customized for you, engraved items are considered final sale and cannot be returned or exchanged unless there is a manufacturing defect or error on our part. Please inspect your item carefully upon arrival.

Q: What if I received the wrong item or there's a defect?
A: Please contact us within 3 days of delivery with your order number and photos of the issue. We will evaluate whether a replacement or repair is appropriate.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Google pay, Apple Pay and other methods (as applicable). Note: Only one payment method per order.

Q: Can I use more than one discount or promo code at checkout?
A: At this time, only one discount or promo code may be applied per order.

Q: Can I include a gift message or have the item shipped as a gift?
A: Yes! During checkout, you can indicate that the order is a gift. Packages will be shipped without pricing information. 

Q: Can I have items shipped to different addresses in a single order?
A: Each order is limited to one shipping address. If you’re sending items to multiple recipients, please place separate orders for each shipping address.