Terms and Conditions of Website Use
These Terms & Conditions (“Terms”) govern your access to and use of the websites and social media pages operated by Engravia Customs LLC, a limited liability company (“Engravia”, “we”, “us”, or “our”), and your purchases of products from our sites or otherwise. By using our site or making a purchase, you agree to be bound by these Terms, including our Privacy Policy. If you do not agree to these Terms, please do not use our website or purchase our produc
Changes to Terms
We reserve the right to change or update these Terms at any time without prior notice. Any changes will be effective when posted on our website. Your continued use of our site or purchase of our products after such posting constitutes your acceptance of the revised Terms.
from our sites or otherwise. By using our site or making a purchase, you agree to be bound by these Terms, including our Privacy Policy. If you do not agree to these Terms, please do not use our website or purchase our produc
Account Registration & Use
If you create an account on our site, you agree to provide true, accurate, current and complete information about yourself as prompted by the site registration form. You are responsible for maintaining the confidentiality of your password and account, and for all activities that occur under your account. You may not share your account or allow others to access it. You must notify us immediately if you suspect any unauthorized use of your account.
Content You Post
If you post or submit any textual, photographic, video or other material (“Content”) to our website or social media that we permit, you represent and warrant that:
- You are at least 18 years old.
- You own or have permission to use the Content and to grant us the rights described below.
- The Content does not infringe any third-party rights (copyright, trademark, privacy, publicity, etc.).
- The Content does not contain confidential information, viruses, malicious code, or unlawful or offensive material.
- You have not received any compensation or consideration from a third party to provide the Content.
By submitting the Content, you grant Engravia a non-exclusive, worldwide, perpetual, irrevocable right and license to use, reproduce, modify, publish, display, distribute, create derivatives of and otherwise exploit the Content in any media or format, without further approval, notice or compensation. You further release and hold Engravia harmless from any liability arising out of or relating to our use of your Content.
Engraving Variations & Optical Effect Policy
At Engravia Customs LLC, every engraved item is individually crafted. Due to the nature of laser engraving and the materials used, no two engraved products will ever look exactly the same. Each piece has its own natural variations in detail, tone, and texture.
When engraving photographs, portraits, or documents, we apply necessary edits such as filters, contrast adjustments, sharpening, and grayscale conversion to ensure the clearest possible engraving. Because of these changes, the final engraving may differ from the original image, and this is normal.
Optical Effects, “Negative” Look, and Light Reflection
Engraved surfaces—especially metal pendants, stainless steel, and reflective materials—interact with light in unique ways. When the piece is moved or viewed under different lighting conditions, engraved areas may shift visually and appear either lighter or darker.
This effect is even more common in vector art portraits and high-contrast designs, where the engraving has sharper lines and deeper tonal differences.
As a result:
Engravings may appear positive in one angle and negative in another.
Under certain lighting, the darker areas may look lighter first, or vice-versa.
Tilting the pendant can cause the image to invert visually due to light reflection.
These variations are a natural characteristic of laser engraving and are not defects. They are part of what makes each engraved piece unique.
Material & Process Variations
Variations may occur due to:
Material differences (metal finish, wood grain, acrylic clarity, stone texture, etc.)
Shadows and highlights present in the original photo
The way the laser interacts with the specific material
Required image enhancements to preserve detail
The reflective properties of vector art and high-contrast imagery
By placing an order, customers acknowledge that each engraved product will have a unique appearance, including natural optical effects such as light reflection or temporary negative visuals.
Use of Our Site
You agree not to use our site in any way that violates applicable law or infringes any third-party rights. You may not upload or transmit viruses or other harmful code, interfere with the functioning of the site or attempt to access portions of the site you are not authorized to access. You acknowledge that our site and its content are protected by intellectual property and other rights. Unless we grant express written permission, you may not copy, modify, distribute, transmit, or use any portion of the site.
Intellectual Property
All trademarks, service marks, trade names, logos, graphics, design, text, and other materials on the site (“Intellectual Property”) are owned by Engravia or our licensors. You may not use, reproduce, transmit, distribute, create derivative works of, or in any way exploit any portion of the Intellectual Property without our prior written consent. We will seek to enforce our intellectual property rights to the fullest extent of the law.
Orders, Acceptance & Cancellation
An agreement for us to sell goods to you is made when we receive and accept your order. We may refuse or cancel any order at our discretion — for example, if the product is unavailable, there is an error in the order, or an offer is being misused. Once accepted by us, all orders are final. You may not change or cancel your order unless we agree in writing.
Shipping & Delivery
We will ship your order to the address you provide. Delivery times are estimated and not guaranteed. Shipping and handling charges, import duties, customs, taxes or other fees are your responsibility unless otherwise noted. If you believe your shipment has been damaged or lost, you must notify us within [insert number] days of delivery.
PO boxes, APO/FPO addresses or other non-standard shipping destinations may be subject to additional delays or restrictions.
Returns & Exchanges
If you are not satisfied with your purchase, you must return the product within [insert number of days] days of receipt in its original unused condition and with all original packaging and tags (unless the product is marked “Final Sale” or non-returnable). Products customized, engraved, or otherwise personalized may be non-returnable and final sale — specify clearly which items. Refunds will be issued to your original payment method, excluding shipping fees and any non-refundable charges unless required by law.
Promotions & Discounts
From time to time we may offer special promotions, discount codes, or gifts with purchase (“Promotions”). Promotions are subject to eligibility, supply, and may be changed or cancelled by us at any time. Unless otherwise stated, only one promotional code may be used per order. Free gifts must be included with any return of merchandise purchased under a gift-with-purchase promotion, or we reserve the right to adjust the refund.
Warranty & Limitation of Liability
We aim to provide quality goods and services, but except as expressly provided herein, we make no representation or warranty of any kind, whether express or implied, regarding the site or any product. To the fullest extent permitted by law, Engravia disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
In no event will Engravia be liable for any indirect, special, incidental, consequential or exemplary damages arising out of or in connection with your use of the site or purchase of goods, even if we have been advised of the possibility of such damages.
Governing Law & Dispute Resolution
These Terms are governed by the laws of the state of Texas without regard to choice or conflict of law provisions. Any dispute arising out of or related to these Terms or your purchase shall be subject to [arbitration / court] in Harris County, State of Texas, and you consent to the exclusive jurisdiction and venue of the state or federal courts located in Harris County, State.
or arbitration clause disputes can be resolved by binding arbitration and we waive the right to participate in class actions.
Indemnification
You agree to indemnify and hold Engravia, its officers, directors, employees, agents, licensors and suppliers harmless from and against all losses, expenses, damages and costs (including reasonable attorneys’ fees) arising out of any violation of these Terms by you or any Content you submit.
Severability & Waiver
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect. Failure by Engravia to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
Contact Information
If you have any questions about these Terms, please contact us at:
Engravia Customs LLC
info@engraviacustoms.com