PRIVACY POLICY Engravia customs
Last Updated: 11/18/1015
Quick Guide to Contents
Introduction
Engravia Customs LLC (the “Company”, “we”, “our”, or “us”) values our customers and respects your privacy. This Privacy Policy describes the types of information we collect from and about you when you (a) visit our website, (b) make a purchase from us, (c) contact us, or (d) otherwise interact with us. By using our website, making a purchase, or otherwise interacting with us, you signify your agreement to this Privacy Policy.
1. Notice at Collection of Personal Information
Notice at Collection of Personal Information A. Categories of Personal Information We Collect, “Sell,” or “Share” When information identifies, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, we refer to it as “Personal Information.” We may collect the following categories of Personal Information: Identifiers and contact information (e.g., first and last name; shipping/billing address; email address; phone number; IP address; device identifiers) Commercial information (e.g., products purchased, purchase history, returned items) Internet or other electronic network activity information (e.g., browsing history, click-throughs, referring website, features used) Inferences drawn from the above to create a consumer profile reflecting preferences or characteristics We do not currently collect, sell, or share: sensitive personal information such as payment card full numbers (other than as needed to process a transaction), or protected classification characteristics (e.g., race, gender, age) for the purposes of “selling” under applicable laws. B. How We Use and Retain Your Personal Information We may use the Personal Information we collect from and about you for various purposes, including but not limited to: Providing products and services to you, processing your transactions, shipping your orders Communicating with you about your order, account, or customer service inquiries Responding to your questions, comments, or feedback Detecting, preventing, or investigating fraud, unauthorized activity, or violations of our policies Improving and personalizing your experience with us (both online and offline) Providing marketing and promotional communications (with your consent where required) Complying with applicable laws, regulations, legal processes, or requests from law enforcement Transferring information in connection with business transactions (e.g., merger, sale, asset transfer) Maintaining internal records, accounting, tax, and compliance purposes We will retain your Personal Information for as long as necessary to fulfill these purposes unless a longer retention period is required or permitted by law. For example, if you make a purchase, we will keep the associated information to complete the transaction, process any returns or warranties, and comply with tax or other legal obligations.
2. Information We Collect
Information You Provide We may collect the following types of information directly from you when you choose to provide it—such as when you make a purchase, create an account, sign up for communications, or contact us: Name, billing/shipping address(es), telephone number, email address Payment information (credit/debit card, as required for processing your transaction) Username and password (if you create an account) Preferences or optional profile information (e.g., birthday, account preferences) Customer service interactions (order number, purchase information, support requests) Reviews or ratings you may choose to submit Information Automatically or Passively Collected When you use our website or interact with our communications (such as email), we and third parties may use cookies, pixel tags, or similar technologies to automatically collect certain information about your device and usage. This may include: Your IP address, operating system, browser type Pages you view, features you use, links you click, date/time of access Referring website or advertisement, whether you receive/ open/ click-through our communications Device identifiers or mobile advertising IDs, cookies Information from Third Parties We may receive Personal Information about you from third-party sources (such as advertising networks, analytics providers, or social media platforms) which we may combine with the information we collect directly or automatically to improve our services and marketing efforts.
3. Information Disclosure
We may disclose the Personal Information we collect to the following categories of recipients: Service providers who perform business, commercial, professional, or technical support services on our behalf (e.g., payment processors, shippers, marketing providers, IT/cloud providers) Third parties as directed by you (for example, if you voluntarily elect to refer a friend) Governmental, regulatory, or law enforcement authorities as required to comply with applicable laws or legal requests In connection with a corporate transaction (e.g., merger, asset sale, insolvency event), in which case your information may be transferred to the acquiring entity Other third parties with your consent Please note: We may de-identify or aggregate Personal Information so that it no longer identifies you or your household and disclose that non-identifiable information for any purpose.
4. Our Commitment to Data Security
We take reasonable physical, technical, and administrative steps to protect the security and integrity of your Personal Information. However, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee absolute security of your information.
5. Our Commitment to Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect or solicit Personal Information from children under 13. If we become aware that we have inadvertently obtained Personal Information from a child under 13, we will promptly delete it.
6. Your Privacy Rights and Choices
Depending on your state of residence and applicable laws, you may have rights regarding your Personal Information, including: The right to know what categories (and in some cases specific pieces) of Personal Information we have collected about you, the sources of that information, the business/purposes for collection or disclosure, and the categories of third parties with whom we share that information. The right to access and obtain a portable copy of your Personal Information. The right to correct inaccurate Personal Information we maintain about you. The right to request deletion of your Personal Information, subject to certain exceptions (e.g., to complete a transaction, detect fraud, comply with legal obligations). The right to opt-out of “sale,” “sharing,” or certain targeted advertising of your Personal Information, where such rights exist under applicable laws. If you would like to exercise any of these rights, please contact us as described in Section 9 below. We may need to verify your identity before responding to your request. We will not discriminate against you for exercising your privacy rights.
7. Location of Data Processing
Because we are based in the United States, your Personal Information may be processed and stored within the U.S. If you are located outside the U.S., please be aware that U.S. data protection laws may differ from those in your country of residence.
8. How to Contact Us
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at: info@engraviacustoms.com
9. Revisions to This Policy
We reserve the right to revise this Privacy Policy at any time. When we do, we will post the revised version on our website and update the “Last Updated” date at the top of this policy. If we make material changes in how we use your Personal Information, we will provide you with notice (for example, via email or through our website) as required by law and obtain your consent if required.