Last updated: 11/18/2025

This Shipping & Returns Policy applies to all online purchases made from Engravia Customs LLC (“Engravia Customs,” “we,” “us,” or “our”).

1. SHIPPING INFORMATION
ORDER PROCESSING TIMES

  • Orders are processed Monday–Friday, excluding federal holidays.

  • Standard, non-custom items typically ship within 2–3 business days after your payment is authorized and verified.

  • Custom and engraved items may take 1–2 business days to produce and ship, depending on order volume and design complexity.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • You’ll receive a shipping confirmation email with tracking information once your order has shipped.

SHIPPING METHODS & ESTIMATED TRANSIT TIMES

We partner with major carriers such as USPS, UPS, FedEx, and/or DHL. Available options and prices will be shown at checkout. Typical transit times after your order has shipped are:

  • Standard Shipping: Estimated 3–7 business days.

These time frames are estimates only and may be affected by carrier delays, weather, or other factors outside our control.

Note: From time to time we may offer free or discounted shipping promotions. Any such offers will be clearly displayed at checkout and/or in promotional materials.
SHIPPING LOCATIONS

  • We currently ship to addresses within the United States (including most U.S. territories).

  • International shipping, if offered, will appear as an option at checkout and may be subject to additional duties, taxes, or fees charged by your country’s customs office. These charges are your responsibility and are not collected by Engravia Customs.

P.O. BOXES & MILITARY ADDRESSES

  • P.O. Boxes: Some carriers cannot deliver to P.O. Boxes. If your selected shipping method is unavailable for a P.O. Box, we may contact you to update the address or adjust the method.

  • APO/FPO/DPO addresses: Delivery times to military addresses may be significantly longer due to military handling and routing.

TRACKING YOUR ORDER

Once your order ships, you’ll receive an email containing a tracking number and a link to track your shipment through the carrier. Please allow up to 24–48 hours for tracking information to update after shipment.

LOST, DELAYED, OR DAMAGED SHIPMENTS

  • If your package appears lost, delayed, or arrives damaged, please contact us at: info@engraviacustoms.com within 7 days of the original delivery date shown on the tracking.

  • We may ask for photos of any damage to the products and packaging to help with carrier claims.

  • We’ll work with you and the carrier to investigate and, where appropriate, replace or refund the order.

SHIPPING CHARGES

  • Shipping fees are generally non-refundable once an order has shipped, except where we are at fault (for example, if we ship the wrong item or there is a verified defect or error on our part).

2. RETURNS & EXCHANGES

Because Engravia Customs specializes in customized and engraved products, our return policy is designed to balance flexibility with the nature of personalized items.

2.1 ELIGIBILITY FOR RETURNS
CUSTOM & ENGRAVED ITEMS

  • Custom, personalized, and engraved items are considered Final Sale and cannot be returned or exchangedunless:

    • there is a manufacturing defect,

    • the item arrives damaged, or

    • we made an error (such as incorrect spelling or design that does not match your approved order).

If you believe your custom item is defective or incorrect, please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos.

NON-CUSTOM ITEMS

For eligible non-custom items (for example, accessories or non-personalized products we may offer):

  • Items may be returned for a refund to your original form of payment within 30 days of delivery.

  • Items must be:

    • unused and unworn,

    • in their original condition, and

    • in the original packaging (including any tags, boxes, or inserts).

We reserve the right to refuse returns that do not meet these conditions or that show signs of wear, use, or damage not caused by us.

FINAL SALE ITEMS (NON-RETURNABLE)

The following are Final Sale and not eligible for return or exchange, except where legally required or in case of error/defect:

  • Custom, personalized, and engraved items

  • Digital products, if any

  • Gift cards

  • Items marked “Final Sale” or similar at checkout or in the product description

  • Items sold at deep discount or clearance, where labeled as Final Sale

2.2 HOW TO START A RETURN

To request a return for an eligible item:

  1. Email us at info@engraviacustoms.com with:

    • Your name

    • Order number

    • The item(s) you wish to return

    • The reason for the return

  2. If your return is approved, we’ll provide instructions and the return address.

  3. Carefully pack the item in its original packaging (or equivalent protective packaging) to avoid damage in transit.

Please do not send back any items without first contacting us, as unauthorized returns may be refused.

2.3 RETURN SHIPPING COSTS

  • For most returns (for example, if you changed your mind or ordered the wrong size/design), you are responsible for the cost of return shipping.

  • If we determine that the return is due to our error (wrong item, confirmed defect, or misprint), we may provide a prepaid return label or refund your reasonable return shipping costs.

2.4 REFUNDS

  • Once your return is received and inspected, we’ll notify you whether your refund has been approved.

  • Approved refunds will be issued to your original method of payment.

  • Please allow up to 7–10 business days from the date we receive your return for processing, plus any additional time your bank or card issuer may require to post the credit.

Shipping charges paid on the original order are generally non-refundable, unless the return is due to our error or a defective item.

2.5 EXCHANGES

We do not currently process direct “item-for-item” exchanges.

If you would like a different item:

  1. Request a return for the original eligible item (per the steps above).

  2. Place a new order for the item you want.

  3. Once we receive and approve your return, we’ll issue a refund for the original item.

2.6 DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect:

  1. Contact us within 7 days of delivery at info@engraviacustoms.com

  2. Include:

    • Your order number

    • A description of the issue

    • Clear photos of the product and packaging

  3. After review, we’ll work with you to repair, replace, or refund the item, as appropriate.

3. HOLIDAY & PROMOTIONAL RETURN EXCEPTIONS

From time to time, Engravia Customs may offer extended return windows for holiday or special promotions. Any exceptions or expanded timeframes will be clearly stated:

  • On the relevant product page,

  • At checkout, or

  • In promotional materials.

If no special timeframe is mentioned, the standard policy above (15 days for eligible non-custom items; final sale for custom/engraved items) applies.

4. POLICY CHANGES

Engravia Customs LLC may update this Shipping & Returns Policy periodically to reflect changes in our practices or legal requirements. Any changes will take effect when posted on this page and apply to purchases made after the updated date.

5. CONTACT US

If you have any questions about shipping, returns, or your order, please contact:

Engravia Customs LLC
Email: info@engraviacustoms.com